The touch screen on some iPad Pro models reportedly becomes unresponsive at random. This may indicate that the iPad Pro occasionally ignores all touches, swipes, or gestures, that the screen appears to stall or stop following a touch, or even that the iPad Pro drops intentional touches like typing on its onscreen touch keyboard.
Before approaching an iPad repair center, try the suggestions below to see if they can assist to improve or solve the issue for you if you occasionally have touchscreen problems with your iPad Pro.
Tips to Fix Unresponsive Issues
1. Clean the Screen
Clean the screen of the iPad Pro before continuing. You only need a basic cloth and a small bit of water, so lock the screen first so you don’t accidentally tap something you don’t want to.
Use only a gentle moist cloth; avoid using any harsh cleaners or chemicals. Cleaning the screen can be a quick fix to fix this issue because gunk, grease, or food smudges on the iPad Pro screen occasionally create an iPad unresponsive screen problem.
2. Remove the screen protector or case.
Many iPad Pro owners use a case with their tablet to protect it, and frequently, those cases come with or include a screen protector.
Lock the screen of the device, then try taking the iPad Pro’s case and screen protector off to check if the touchscreen problem persists. Touch screen problems are frequently resolved by simply taking off a screen protector or an ill-fitting case.
It’s important to note that both glass and plastic screen protector users of the iPad Pro have reported experiencing this problem. As a result, it’s not entirely clear if either type of screen protector improves or worsens the issue, or if they are even related, given that there have also been reports of users with the randomly unresponsive iPad Pro touch screen without screen protectors.
3. Update System Software on iPad Pro
Install any system software updates that are awaiting on the iPad Pro by navigating to Settings > General > Software Update after making a backup to iCloud (or to a PC with iTunes, or both).
Update the iPad Pro’s system software to the most recent version of the intermittently unresponsive touchscreen issue is caused by a bug or another problem unique to some versions of iOS or iPadOS.
4. Turn on Touch Accommodations
You can try turning on a Touch Accommodations system setting option if the iPad Pro screen is still occasionally unresponsive to touch. From iPadOS 13 onwards: Turn on “Touch Accommodations” by going to Settings > Accessibility > Touch Accommodations.
Earlier than iOS 12: Turn on “Touch Accommodations” by going to Settings > General > Accessibility > Touch Accommodations. According to some iPad Pro users, turning on the feature alone can fix the touch screen issue without the need to enable or alter any other settings in the Touch Accommodations area.
5. Turn Off Tap to Wake
Some customers claim that turning off Tap to Wake on their iPad Pro has resolved their issues with their touch screen being unresponsive.
Turn off “Tap to Wake” by going to Settings > General > Accessibility and finding it there.
6. Forcibly restart the iPad Pro
According to some customers, forcing a device to restart will momentarily fix the iPad Pro’s unresponsive touchscreen problem.
7. Have an Apple Pencil? Disconnect and Reconnect it
Strangely, some customers have claimed that switching off and back on their iPad Pro’s Apple Pencil might fix the touchscreen problem.
Of course, this won’t apply to you if you don’t own an Apple Pencil.
8. Restore and Backup
Creating a backup and restoring your data can also help. Regardless of whether you want to do it or not, you need to follow this advice for troubleshooting since Apple will demand it of you before you can have a device repaired under warranty. Simply back up your iPad Pro to iCloud or iTunes, reset it and then restore it from an iTunes backup or an iCloud backup.
You might wish to get in touch with official Apple Support or iPad repair directly to attempt to resolve the issue if you have tried all of the aforementioned fixes and your iPad Pro’s unresponsive touchscreen issue still exists.
Although it’s not fully apparent how frequent the iPad Pro problem with the sluggish touch screen is, almost all iPad Pro devices have been affected.
If you’ve ever had issues with your iPad Pro’s touch screen being unresponsive at random or occasionally, and you found one of the solutions above to be effective for you or you came across another one, let us know about it in the comments section below!